*********** to solve a small issue which deeply affects a loyal customer

STANDARD BANK STAFF IS *********** - CALL CENTER AND BRANCH STAFF

On Monday evening last week 25 november 2024, a standard bank atm swallowed my card (cheque's card) - in greenpoint.

I called the bank immediately and they stopped my card, and "Ordered" a new card on my behalf without discussing much. (After this my entire account was stopped and do not have access to any of my funds)

Tuesday morning I went into the branch (Standard bank - Pinelands) to a order a new card (free of charge according to the branch staff as I hadn't lost it). They were getting an error at the branch and couldnt check if their order was successful, and promised to check Wednesday morning and call me to 1st thing in the Morning. I am still waiting for the call (2 December 2024 13h06). I called the bank Thursday or Friday to check-in on the progress and they said I will get a call with regards to delivery of the card, as face to face delivery is free whereas if i collect at the branch i will be charged R180. Naturally, i opt for face to face delivery.

I follow up this morning 02 December 2024 at 08h36 and they having technical difficulties - Nomonde promises to call me within the next two hours - still havent received a call back.

I then use the help feature on the Standard Bank app - and chat to Mcndisi - who informs me that the card was not ordered yet - i vented to him explaining this needs to be sorted today and that i have bills to pay and black friday came and left and i couldnt use the opportunity to purchase groceries on special - i cannot wait another week for a cheque card. The chat was then ended on his end.

I called the complaints line and spoke to Pravhin - who was of no help and was on the line for quite some time until he suddenly "Couldnt hear me any longer" even though i could hear him perfectly on my end. He then dropped the line.

The least Standard Bank could have done for me is issue a debit card in the meantime at no fee just to unlock my account - all i need is for my account to be unlocked to access my funds - but the task seems to big for a multi-billion Rand bank. I as a customer need to think for their staff - really frustrating.

AVOID STANDARD BANK AT ALL COSTS - even Capitec is more competent then these fools!!