BH
Bridgette H

1 reviews | Active since Aug 2023

12 Nov 2024, 17:55

TO HELL AND BACK WITH STANDARD BANK TRUST

I lost my father in 2012 and my mother in 2017. My father had a bond/home loan and Will through Standard Bank. He passed on unfortunately not being able to pay bond out completely. This outstanding bond amount fell upon my mother who was unemployed and unable to make monthly installment payments. Upon her passing this rested on my shoulders as the only heir. also unable to pay lump sum as requested by Standard Bank Trust. I was forced to sell my parents house in order to settle with Standard Bank Trust and restart my life. Winding up of estate took just short of 7 years next month. i dealt have dealt with 6 executing officers and was sent from pillar to post whilst long standing home loan was accruing interest taking away from my estate into their pockets. Not to mention municipality bills charged against estate over a period of 6 years. Documents have gone missing, non communication of almost 3 months where executors resigned disregarding to inform me. I have had to step in to get things done, doing their job for my benefit. i reported them to the ombudsman and nothing was done to hold Standard Bank Trust division accountable for wasting time contributing to accruing of interest to benefit Standard Bank Home Loans department resulting in me walking away with peanuts. now i am homeless and cant afford a house. Standard Bank Trust ****** me of everything i had. I am now left with s****s after loosing my parents because my father made a decision to loan or take up bond and Will with Standard Bank. i as only heir have next to nothing. This bank has taken me to hell and back. i do not encourage anyone to take up a loan with or have a will Standard Bank Trust. They are *********** vultures who do not care.

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Replies (1)
Standard Bank
Standard Bank's reply12 Nov 2024, 17:59
Official
Dear Bridgette, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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