RT
Richard T
1 reviews | Active since Mar 2009
26 May 2025, 11:27
To APP or not to APP
I have been banking with standard Bank for over 40 years. I have managed my affairs with this bank quite comfortably using my desktop PC. Now my daughter has sent some funds as a gift. I CANNOT GET THEM INTO MY ACCOUNT. I am told that I can only do it by using their mobile phone app ! ! ! I do not want to use the app - now my funds are in limbo and I cannot access them. What the hell is standard bank trying to achieve? ? ?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
26 May 2025, 11:29Good day Richard,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2025, 11:29
Official
Good day Richard,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
RT
Richard T's updateReviewer Update
26 May 2025, 11:33Thank you for nothing. Your response is a standard paragraph of useless mediocre jargon.
Take these issues seriously, and if you want to keep customers, be sincere in your replies.
Now, who is going to resolve my complaint?
Take these issues seriously, and if you want to keep customers, be sincere in your replies.
Now, who is going to resolve my complaint?
RT
Richard T's update26 May 2025, 11:33
Reviewer Update
Thank you for nothing. Your response is a standard paragraph of useless mediocre jargon.
Take these issues seriously, and if you want to keep customers, be sincere in your replies.
Now, who is going to resolve my complaint?
Take these issues seriously, and if you want to keep customers, be sincere in your replies.
Now, who is going to resolve my complaint?
Standard Bank's replyOfficial
26 May 2025, 12:38Good day Richard,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2025, 12:38
Official
Good day Richard,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 May 2025, 13:12Hi Richard,
We hope all is well.
Please note we have made an attempt to reach you to no success.
Kindly forward us your alternate number in the private box so are able to reach you.
Warm regards
Standard Bank Hello Peter Team
***
We hope all is well.
Please note we have made an attempt to reach you to no success.
Kindly forward us your alternate number in the private box so are able to reach you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 May 2025, 13:12
Official
Hi Richard,
We hope all is well.
Please note we have made an attempt to reach you to no success.
Kindly forward us your alternate number in the private box so are able to reach you.
Warm regards
Standard Bank Hello Peter Team
***
We hope all is well.
Please note we have made an attempt to reach you to no success.
Kindly forward us your alternate number in the private box so are able to reach you.
Warm regards
Standard Bank Hello Peter Team
***