TO ANYONE THAT IS THINKING OF GOING WITH STANDARD BANK, PLEASE DON'T SIGN UP FOR ANY SERVICES THROUGH THEM AS YOU WILL BE STRUGGLING WITH TERRIBLE CUSTOMER SERVICE AND NO ASSISTANCE.

THIS IS DISGUSTING, TO ANYONE THAT IS THINKING OF GOING WITH STANDARD BANK, PLEASE DON'T SIGN UP FOR ANY SERVICES THROUGH THEM AS YOU WILL BE STRUGGLING WITH TERRIBLE CUSTOMER SERVICE AND NO ASSISTANCE.

STANDARD BANK VAF DEPARTMENT IS USELESS. I went under debt review last year in march. Since then I have not missed a single payment to the Debt review company and have received multiple statements that state the payment has been allocated to my creditors. In the past 3 weeks I have received multiple calls stating that my account is in arrears and that debt review on the account has been cancelled due to non payment.

I have contacted Standard bank and each time I get told the admin team needs to allocate the payments and then I will stop getting calls. This is the worst service i have ever experienced from any company. To date the allocations team has yet allocate the payments, to date I am still getting calls that my account is in arrears, to date no one that I have spoken too can give me a turn around time. To date no accountability has been taken from Standard banks side for this situation as the reference used has always been the same.

I have tried everything to get this situation resolved. I am a paying customer and Have not missed a payment, at what point does Standard bank take accountability for this gross negligence on their part and rectify the situation. At what point is this considered harassment when they are the guilty party?