⸻ Title:Extremely Poor Service After Payment – Matter ID: 11148

I am extremely frustrated with the unacceptable service I have received from Standard Bank.

Under Matter ID: 11148, I was instructed to pay R900 for duplicate vehicle documents. I made the payment immediately as requested. However, after payment was processed, I have received no service, no documents, and no proper feedback.

I have made numerous follow-up calls. I first spoke to Mbali, who advised that Catherine would handle the matter. On more than one occasion, I was promised that Catherine would call me back. It has now been approximately three weeks, and I am still waiting.

It is completely unacceptable to take a client’s money and then fail to provide the service or even communicate professionally. This shows a serious lack of accountability and customer care.

At this stage, I demand either: • Immediate resolution and delivery of the documents, or • A full refund of the R900 paid.

I expect urgent intervention from management to resolve this matter without further delay.