Title represents something that does not exist anymore

Good day. The letter of Authority actually came today. This, together the the lawyer's letter that was already delivered, should be enough, but Nathan from the Worcester office still does not want to pay the funds into my account. The letter from the lawyer is the same lawyer that got the letter of authority, but still, I can't get my mother's funeral policy paid out in my bank account. Now they want to pay in into the estate account. My mother was a client of yours for more that 60 years. Service like this is why you are loosing clients. I am now about to warn my family who still have accounts with you, to leave as soon as possible. It doesn't seem much, but my mother was one of eleven children and my aunts and uncles each had at least two children, plus most of their grandchildren are grown up already. I will wait until 11 December, a hole month after my mother's passing, before I start telling my family to get away from this sad service, and only if the funds has net cleared my bank account yet.( I think it is unreasonable to expect us to wait a month for a funeral plan to pay out!)

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