Title Deed can’t be found!!!???

Standard Bank home loans has been sending me back and forth with their bond cancellation Attorney’s, with no concrete information. One party pushes back to the other and there seems to be no sense of urgency or competency on Standard Bank home loan in ensuring that the my bond is matter is settled timeously. This is a matter I closed in July only to realise in November that standard bank doesn’t have the property title deed of the loan I’m paying for now I have to fix their problem but they are not meeting me half way.