MD
Mehluli D
1 reviews | Active since Jun 2015
17 Sept 2025, 15:54
Title: 25+ Days Waiting for NPC Account No Feedback, No Service
I app**** to open a bank account for my registered NPC (Non-Profit Company) on August 25th, 2025. I submitted all required documents and followed up multiple times via email (Aug 25, Sep 16, Sep 17), yet I’ve received no response, no update, and no assistance.
This delay is unacceptable especially for an organization that depends on timely access to banking services to operate. Why should I have to beg for a service you publicly claim to offer?
I expect urgent feedback, resolution, and accountability.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Sept 2025, 15:57Dear Mehluli Advocate Dube,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2025, 15:57
Official
Dear Mehluli Advocate Dube,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MD
Mehluli D's updateReviewer Update
19 Sept 2025, 08:59Complaint: UPDATE
We have been trying to open a simple NPC account with Standard Bank for over 28 days now, and the process has been unnecessarily delayed and mismanaged. During a 28-minute call yesterday, we were assured that the mandate and final documents would be sent to complete the process. Instead, we were later told the account cannot be opened due to a missing document one we were never informed was required until now, and which we submitted last night.
Today, we were asked again for documents that were already provided 43,200 minutes ago. This repetition is unacceptable. We feel deeply undermined by Standard Bank’s handling of this matter. It is alarming that an international bank cannot clearly communicate its procedures for opening a new NPC account this reflects poor service before the relationship has even begun.
I have had a strong relationship with Standard Bank for over a decade and hold investments with the bank. This experience is disappointing and unprofessional. We have already submitted all necessary documents and will not repeat the process. Standard Bank is welcome to internally exchange and verify what has already been provided.
If this issue is not resolved by 12:00 today, I will escalate it to the highest level possible. I expect a clear response, not another delay.
We have been trying to open a simple NPC account with Standard Bank for over 28 days now, and the process has been unnecessarily delayed and mismanaged. During a 28-minute call yesterday, we were assured that the mandate and final documents would be sent to complete the process. Instead, we were later told the account cannot be opened due to a missing document one we were never informed was required until now, and which we submitted last night.
Today, we were asked again for documents that were already provided 43,200 minutes ago. This repetition is unacceptable. We feel deeply undermined by Standard Bank’s handling of this matter. It is alarming that an international bank cannot clearly communicate its procedures for opening a new NPC account this reflects poor service before the relationship has even begun.
I have had a strong relationship with Standard Bank for over a decade and hold investments with the bank. This experience is disappointing and unprofessional. We have already submitted all necessary documents and will not repeat the process. Standard Bank is welcome to internally exchange and verify what has already been provided.
If this issue is not resolved by 12:00 today, I will escalate it to the highest level possible. I expect a clear response, not another delay.
MD
Mehluli D's update19 Sept 2025, 08:59
Reviewer Update
Complaint: UPDATE
We have been trying to open a simple NPC account with Standard Bank for over 28 days now, and the process has been unnecessarily delayed and mismanaged. During a 28-minute call yesterday, we were assured that the mandate and final documents would be sent to complete the process. Instead, we were later told the account cannot be opened due to a missing document one we were never informed was required until now, and which we submitted last night.
Today, we were asked again for documents that were already provided 43,200 minutes ago. This repetition is unacceptable. We feel deeply undermined by Standard Bank’s handling of this matter. It is alarming that an international bank cannot clearly communicate its procedures for opening a new NPC account this reflects poor service before the relationship has even begun.
I have had a strong relationship with Standard Bank for over a decade and hold investments with the bank. This experience is disappointing and unprofessional. We have already submitted all necessary documents and will not repeat the process. Standard Bank is welcome to internally exchange and verify what has already been provided.
If this issue is not resolved by 12:00 today, I will escalate it to the highest level possible. I expect a clear response, not another delay.
We have been trying to open a simple NPC account with Standard Bank for over 28 days now, and the process has been unnecessarily delayed and mismanaged. During a 28-minute call yesterday, we were assured that the mandate and final documents would be sent to complete the process. Instead, we were later told the account cannot be opened due to a missing document one we were never informed was required until now, and which we submitted last night.
Today, we were asked again for documents that were already provided 43,200 minutes ago. This repetition is unacceptable. We feel deeply undermined by Standard Bank’s handling of this matter. It is alarming that an international bank cannot clearly communicate its procedures for opening a new NPC account this reflects poor service before the relationship has even begun.
I have had a strong relationship with Standard Bank for over a decade and hold investments with the bank. This experience is disappointing and unprofessional. We have already submitted all necessary documents and will not repeat the process. Standard Bank is welcome to internally exchange and verify what has already been provided.
If this issue is not resolved by 12:00 today, I will escalate it to the highest level possible. I expect a clear response, not another delay.
MD
Mehluli D's updateReviewer Update
19 Sept 2025, 10:55Could you please clarify what’s going on?
I’ve received notifications from credit bureaus indicating that Standard Bank has conducted inquiries on my profile. I did not authorize these checks.
This is negatively affecting my credit score, and I need an urgent explanation.
I’ve received notifications from credit bureaus indicating that Standard Bank has conducted inquiries on my profile. I did not authorize these checks.
This is negatively affecting my credit score, and I need an urgent explanation.
MD
Mehluli D's update19 Sept 2025, 10:55
Reviewer Update
Could you please clarify what’s going on?
I’ve received notifications from credit bureaus indicating that Standard Bank has conducted inquiries on my profile. I did not authorize these checks.
This is negatively affecting my credit score, and I need an urgent explanation.
I’ve received notifications from credit bureaus indicating that Standard Bank has conducted inquiries on my profile. I did not authorize these checks.
This is negatively affecting my credit score, and I need an urgent explanation.