1 reviews | Active since May 2015
Titanium Credit Card Upgrade - Poor communication
Titanium credit card was offered to me three weeks ago, including a credit limit increase, which was supposed to be immediate. I was told to continue using my Gold Card until the new one arrived and to destroy the Gold Card on receipt of the new one. I Have received the card, but no credit limit increase as promised. This is frustrating, as I am now over my credit limit. I have called card division several times who confirmed the increased limit would be automatic within 10 days - Idle promises ...
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Dear Carolyn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Carolyn
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***