Tiring customers with conflicting information and absurd requests

Over 3 months ago I went to a SB near my work (Bryanston) to pick up a card linked to my secondary Prestige Account. The account is in my name and my husband is a signatory and can have a card so I was told I can pick up his card at any branch. Of course, I go to the branch and they tell me that we must go to the branch TOGETHER to pick up the card because he's a signatory. So first, I'm ping ponged from branch to branch telling me different versions of the story (yes you can come to pick it up, no you can't come to pick it up, even if it's YOUR account). The most ridiculous situation unfolded: my husband and I work in opposite parts of the city so cannot go to a branch together. The only time we can go is Saturday morning to Rosebank, but even that is often difficult because my husband works some Saturdays. So we are in this absolutely ridiculous situation where it's been 4 months and I haven't been able to pick up the card for my husband, even if the account IS IN MY NAME!!! Other banks like FNB deliver the card to offices and residential addresses, but no, Standard Bank wasn me and my husband to take my time off PAID WORK to pick up the card from a branch. This situation is BEYOND RIDICULOUS! I will not for no reason in this world give Standard Bank my PAID TIME because they are unable to resolve a simple situation like making a card available to myself given that I AM THE OWNER OF THE ACCOUNT and I should be able to carry out any operations on my own account!!