PT
Phuluso T

1 reviews | Active since May 2019

26 Feb 2021, 19:40

Tiring

Good day, it all started 28 December 2020 when I complained about the account that the standard Bank didn't allow me to close it as the say "is student archive won't bare fees"

RE: Re:Complaint Reference Number: ***

There is my reference that Mr Clint Petersen has been in contact with me, but since the 4th of February 2021 he never responded back to me. This is getting frustrating and they are no longer attending to my issue, when I send follow up, no one is interacting with me anymore.

Please please Please help me, I need this account closed as I believe it is affecting my credit record.

I know this issues take times but nothing is moving here I can see no one is attempting to resolve this issue on my behalf.

Kind regards Mr P.S Tshikalange

0
Replies (1)
Standard Bank
Standard Bank's reply26 Feb 2021, 23:02
Official
Dear Mr. Tshikalange ,

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Kind regards, Complaint Resolution Centre ********** ********** (fax) *********** 

Best regards,