JM
Juliana M
1 reviews | Active since Jan 2015
14 Jan 2019, 10:39
Tired of waiting for feedback
Long drawn out process that started 17 November followed by a Hello Peter complaint, still not resolved. Email sent to complaints. ********** on 29 December 2018 - no response received. Email sent to ********** on 4 January 2019 - no response received. What must a person do to get feedback from a senior person at Standard bank? I requested that matter should be reviewed by a person with authority.
Your urgent response is appreciated.
Tired of waiting, Juliana Myburgh
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Jan 2019, 10:59Dear Juliana Myburgh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Standard Bank's reply14 Jan 2019, 10:59
Official
Dear Juliana Myburgh
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
JM
Juliana M's updateReviewer Update
22 Jan 2019, 15:49Generic response makes your Hello Peter platform stats look great, however there is no follow through or resolution to your client. What happened to customer service? It has been more than a week since it was logged on this site.
JM
Juliana M's update22 Jan 2019, 15:49
Reviewer Update
Generic response makes your Hello Peter platform stats look great, however there is no follow through or resolution to your client. What happened to customer service? It has been more than a week since it was logged on this site.