Tired of Waiting

Well to give you some background of my case,at my previous bank, my online banking was hacked into and they cleared me out(maxed my credit card, took a personal loan out, my entire salary and a 31 day loan). This happened at the end of August, I have been fighting with my old bank to sort this out but I have gotten nowhere with them, so I went to Standard Bank and they assured me that they can help me to open up a new current account and take out a personal loan to settle all the debt at my old bank and my debit orders, so that I can consolidate all my debt at one place. All in all the damage is around R70 000. I was told that Standard Bank can help me, it has now been way over a month and I have heard nothing, absolutely nothing. I was told that they can help me, and I am a new customer and this is how they treat me, it is absolutely shocking!!!Worst customer service I have ever had, I want an apology and I want this loan to be approved by the end of business today and get sorted out.