Tired of their pathetic service!

<p>I have two complaints:<br />1. My husband is staff and all along my account was on staff rates. As of July my interest rates on both my cheque and RCP rocketed to 15.8%. No one is getting back to me on when the fund are going to be reversed. The account was subsequently changed back to staff rates but in August I was still charged 15.8% interest. This is ridiculous as there was no notification or reasons as to why it changed. <br />2. I requested umpteen times that my personal banker change my account to Private Banking Signature, For two weeks I have had no feedback to upgrade this account. <br />Is this the service Standard Bank provides? Furthermore their CRC form gives you an error when you try to log a complaint....how convenient!</p>