Tired of now being messed around

I app**** for a personal loan on the 02/11/2015 and was advised that the funds would be disbursed by the 05/11/2015. By 14:00 on 05/11/2015 I had still not received the funds and thereafter contacted their call centre and they advised that I should give it until close of business. At 16:00 I contacted the call centre and they advised that they would escalate my query and the funds should take around 2 hours to reflect. At 18:00 still no funds so I called them again and this time spoke to a team leader who then advised me that the funds had been disbursed and should reflect in my account first thing the next morning so guess what happens....still no funds. So I decided to contact them again and again spoke to a team leader who advised that she would make contact with the team leader at pay outs to expedite. I then asked her to contact me at 10:00 with an update and at 10:15 no calls. Most people apply for loans because they need the funds and I urgently need the funds hence I app**** for the loan. I am now feeling like a begger yet I ensure that my payments to Standard Bank on time. Can someone please help me here as I have now run out of options and am extremely frustrated!