JL
James L
1 reviews | Active since Mar 2014
20 Nov 2018, 10:19
Tired of MyUpdate SMS charges
Standard Bank has been continually charging me for MyUpdate SMSs, but I didn't ask it. I complained on Facebook, then the charges were reversed, but then they carried on charging me again. I had to go back ond forth on Facebook on this issue. Eventually they asked if I wanted my profile deregistered. I said OK, but I still get these SMSs. Charges from June this year need to be reversed. I'm tired of complaining on Facebook. I want to close my account.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Nov 2018, 14:22Dear James
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Nov 2018, 14:22
Official
Dear James
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
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Standard Bank's replyOfficial
21 Nov 2018, 10:56Dear James
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Nov 2018, 10:56
Official
Dear James
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JL
James L's updateReviewer Update
21 Nov 2018, 12:50Good day Mr Petersen
Thank you. The charges from June to October have been reversed. I hope that I won't have to complain again.
Regards
James
JL
James L's update21 Nov 2018, 12:50
Reviewer Update
Good day Mr Petersen
Thank you. The charges from June to October have been reversed. I hope that I won't have to complain again.
Regards
James