CM
Celeste M

1 reviews | Active since Oct 2010

02 Sept 2015, 10:59

Tired of being harassed by calls & voicemail

Despite me confirming with both Riaan on 18th Aug and Nthabiseng on 21st Aug that my payments are being received and recorded, I continue to receive calls from *** telling me that my account is overdue and that I need to make payment. When I dispute this and threaten to report Standard Bank to the Ombud, these consultants just drop the call in my ear! If I don't answer the call, a voicemail message is left stating the same thing.<br> <br> I'm tired of this nonsense - stop harassing me otherwise I will not hesitate to take further action.<br> <br> Also, where is the statement of account that I requested and both Riaan and Nthabiseng promised to send within 2 working days? Those 2 days are long gone and still no statement - send it immediately, thank you.<br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply03 Sept 2015, 08:35
Official
Hello cels,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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