Tired & Frustrated

I am tired & frustrated of phoning Standard Bank since 29/09/15 regarding a refund owed to me by another company. All I've been trying to do is to confirm if the refund is in process or not. On 29/09/15 I was informed that standard bank could not do anything on their end until the refund has been processed by the company responsible. On 30/09/15 I received proof from that company that the refund was processed & since then I have had no luck in contacting Standard Bank to inform them of same. The only thing that I has been done is waste time & money. I've had enough! I just want someone to help me. Call me!