tired and frustrated new customer

I opened a bank account with Standard Bank in January 2020, as I was pre -approved for a bond in November 2019. Since the 16th of March 2020 to date, I have called the call center countless times and only got endless runarounds and endless "please hold I will transfer you to the relevant department", and the calls end up dropping and sent several emails to the bank on how best to link the two accounts as I would like to make direct deposits into the bond account. These emails were never responded to. I am not currently in South Africa and with the prevailing pandemic, I do not know when I will be able travelling.

The only person to get back to me was Itumeleng Moalusi from Customer Contact Center E-mail Unit. Itumeleng responded to all my emails and copied the Home Loans Department, whom in turn never responded to any of our emails. This is now getting tiring and frustrating.