WL
Werner L

1 reviews | Active since Aug 2009

16 Jul 2020, 07:49

Tip to Standard Bank: Stick to banking and leave cellphones to Vodacom and MTN!

I have been trying for about two months now, to convert my Standard Bank mobile account from Flexi to Top Up, to avoid having cost overruns. At one stage I even phoned the call center and they removed my spend limit -- effectively making it a Top Up Account. A week went by, and then suddenly, my Spend Limit was back -- this time EVEN HIGHER -- and my account was Flexi again! I think the time has come for the Banking Ombudsman to get involved here. Standard Bank thought they could make inroads into the same market as Vodacom and MTN, and clearly they failed to appreciate how difficult this was going to be. Friendly tip to Standard Bank: stick with banking, because your mobile offering is intolerably pathetic.

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Replies (3)
Standard Bank
Standard Bank's reply16 Jul 2020, 16:37
Official
Dear Werner Liebenberg

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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WL
Werner L's update18 Jul 2020, 08:25
Reviewer Update
I received an email from Kirusha Ramdhani at your customer care center, asking me to provide a contact number so s/he could help me to sort this out. Why I had to do this is beyond me, since you should have this information. Nonetheless, I rep**** by sending me cell number and then waited. I am still waiting, and my account is still a Flexi account. To be perfectly clear, I repeat: Posturing and pretending to care is not customer service and fools no-one. Stick to banking.
Standard Bank
Standard Bank's reply23 Jul 2020, 14:50
Official
Dear Werner 

Please note contact has been made with you, therefore this matter is closed.

Kind regards 

Complaint Resolution Centre
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