JJ
Jolene J

1 reviews | Active since Jul 2009

04 Feb 2016, 08:17

TIMES ARE TOUGH FOR STD BANK

I opened my credit card statement only to find I was charged a R145 late fee for December for absolutely no reason.<br> Novembers payment was done on 26/11/2016 of R1000 (+-R300 more than what I should have paid)<br> Decembers payment was done on 21/12/2016 of R1000 (+-R300 more than what I should have paid)<br> January's payment was done on 26/01/2016 of R1000 (+-R300 more than what I should have paid)<br> Phoned Standard Bank 02/02/2016 @ 15:36 only to be pushed from pillar to post with no one being able to tell me why I was charged a late fee. Phoned back again on 03/02/2016 14:58 and got through to Forture Ringane who was adamant that I paid the December's amount into the wrong account. Not possible as I do an inter account transfer every month. I have sent an e-mail showing everything has been paid and into the right account.<br> Standard Bank - be warned. If that money is not reversed I will not pay my monthly premiums. Feel free to blacklist me cause it means absolutely nothing in this country anymore!

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Replies (1)
Standard Bank
Standard Bank's reply04 Feb 2016, 13:49
Official
Hello JacJoe,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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