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Ofentse N
1 reviews | Active since Feb 2012
14 Mar 2019, 22:29
Time wasting SMSes and Error messages
I keep getting SMSes from Standard Bank about how I can apply for a loan at an AutoPlus machine. However, each time I reach the Autoplus machine, I keep getting "Transaction Cancelled - Communication-Timeout".
Why do I keep getting such SMSes and when I need to use them I get this time wasting error message?
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Replies (2)
Standard Bank's replyOfficial
14 Mar 2019, 22:58Hi Ofentse
Thank you for your comment.
We will investigate error this matter contact you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for your comment.
We will investigate error this matter contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply14 Mar 2019, 22:58
Official
Hi Ofentse
Thank you for your comment.
We will investigate error this matter contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
Thank you for your comment.
We will investigate error this matter contact you as soon as possible.
Regards,
Complaint Resolution Centre
***
***
ON
Ofentse N's updateReviewer Update
06 Apr 2019, 07:57When do you intend on responding to me? It is almost 1 month since I reported this.
Does it take almost 1 month to check system logs to determine what has gone wrong with my transaction? From my experience logs should take 30 minutes if you have symptoms or at most if you use red tape, 48 hours or if you use extra red tape it should be 7 working days not almost a month.
You have not made effort to call nor email me to update me on this issue/ask for symptoms. I've not received Customer Care emails like you normally would.
This is really poor customer care.
ON
Ofentse N's update06 Apr 2019, 07:57
Reviewer Update
When do you intend on responding to me? It is almost 1 month since I reported this.
Does it take almost 1 month to check system logs to determine what has gone wrong with my transaction? From my experience logs should take 30 minutes if you have symptoms or at most if you use red tape, 48 hours or if you use extra red tape it should be 7 working days not almost a month.
You have not made effort to call nor email me to update me on this issue/ask for symptoms. I've not received Customer Care emails like you normally would.
This is really poor customer care.