Time Wasting Experience - Assistance Needed

I no longer need to make use of my Standard Bank account. Therefore, I decided to rather close it instead of it becoming dormant or continuing to attract bank charges/fees. One can only close a Standard Bank account inside a branch, no online/remote service is offered. The branch closest to my home, New Market Mall in Alberton, had a queue of about 50 people outside the branch. After an hour in the queue, not moving forward, I decided to give up. My second attempt included the Rosebank branch - it had an even longer queue outside, it did move a bit, but after an hour outside I once again gave it up for a bad job and decided to try another branch. I went to the Melville branch, which usually doesn’t have too many people waiting outside and one gets assisted quite quickly. This was not the case, once again I wasted close to an hour standing outside.

Standard Bank has managed to waste almost three hours of my time, as well as fuel and wear and tear on my vehicle due to me having to travel across Johannesburg and surrounds to close my account.

I would like to give Standard Bank the opportunity to amend this by assisting me regarding the account closure process, hopefully via email where I will be happy to fill and sign any documents needed by SBSA.

I am at a point where visiting a branch is definitely not an option.

About 5 working days ago, I sent emails to various departments within Standard Bank requesting assistance regarding this matter, without answer. That is why I am using this platform to raise awareness and seek assistance.

I hope this can be sorted out soon, if not, I would have to escalate this matter.

I can be contacted via email on ***