Time wasted

My account was frozen without notifying me and I had to call to find why I couldn't make any payments. Then to top it off I come in to be told I need an account that is posted to me. Problem being my stuff goes to a post box. The people at the branch are unhelpful and rude. If I have to wait while 2 consultants service a long queue might as well open my account elsewhere. This is bad service on another level and done to make sure the customers are inconvenienced at the worst time. Have been sitting here for an hour.. what the hell?