Time to switch banks!!!!!!!

<p>Im very upset with Standard Bank for freezing my accounts!!!! I know that I should send my proof of residance but they inly informed me on the 6th of July. Two days after they sent me an email they froze my accounts. I was on holiday for 3 weeks resulting in great chaos. I wasnt even in South Africa. If they have informed me earlier I could have sorted this out. Today I went AGAIN to the branch and waited for 1,5 hours. After they told me it was fine, my card still did not work. So I went back and they told me that it might take a few hours. If I have known that, I wouldnt have gone shopping. The communication is poor!!!! So I had to stand again in line to get cash from the teller. After a while I just left!!!!!!! I have no problem with submitting anything to them but they did not give me enough time and did not inform me. This is poor service delivery from the bank that I have been banking with for many years!!!! I would not recommend it to anyone. Me and my family are switching to another bank. Standard Bank most definitely is not the bank it used to be. They don't care about individuals and most definitely IS NOT taking me forward!!!!! If only the communication was better!!! They will call you to sell insurance and blah blah but not to let you know that they need to uptake stuff. I wanted to close my accounts at the time and quess what: they needed my updated proof of residance!!!!!!!! Im so upset and it's very frustrating with busy lives and planning every hour of the day. I would have made time to go to the branch if I had know!!!!!!!! Goodbuy Standard Ban****!!!!!!! </p>