Time to say thanks

I do my fair share of complaining... and resort to Hellopeter when the normal channels of escalation don't give results. So it's time to give the compliment back.<br> <br> Nozipho took a considerable amount of time with my parents (aged 92 & 83). She spent at least 45 minutes on the phone to the online banking department, and would not let them go until we had access to the bank accounts. She could easily have requested us to make the call ourselves (which they usually do), but to took her time to make sure we left having achieved what we went to the bank for.<br> <br> Thanks Nozipho. You're a credit to Standard Bank.