HC
Hendrik C
1 reviews | Active since Apr 2018
29 Jun 2020, 10:47
time to move to a better bank.
there is just no answer at the call center at VAF standard bank. i have spend a full week 2 times a day on average 40 min holding to speak with this department. i even went and stood in a line for 2 hours at a branch just to get told they cant help.
you have added insurance to my vehicle yet i have insurance and have send the proof of this twice i have had this car for 2 years and now you add your overpriced insurance without even calling me and with no notice. i am so glad i have closed all my accounts with standard bank. i am so disappointed in the bank you have become from a first class bank to utter ******* in less than 10 years.
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
29 Jun 2020, 11:50Hello Hendrick
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply29 Jun 2020, 11:50
Official
Hello Hendrick
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
HC
Hendrik C's updateReviewer Update
01 Jul 2020, 14:05no one has called me yet. i am so glad i have closed all accounts with standard bank.
HC
Hendrik C's update01 Jul 2020, 14:05
Reviewer Update
no one has called me yet. i am so glad i have closed all accounts with standard bank.
Standard Bank's replyOfficial
10 Jul 2020, 14:39Dear Hendrik
Thank you for your comments.
This matter has been resolved, please refer to feedback sent to you on email.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for your comments.
This matter has been resolved, please refer to feedback sent to you on email.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply10 Jul 2020, 14:39
Official
Dear Hendrik
Thank you for your comments.
This matter has been resolved, please refer to feedback sent to you on email.
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for your comments.
This matter has been resolved, please refer to feedback sent to you on email.
Kind regards
Complaint Resolution Centre
**********
***********
