HC
Hendrik C

1 reviews | Active since Apr 2018

29 Jun 2020, 10:47

time to move to a better bank.

there is just no answer at the call center at VAF standard bank. i have spend a full week 2 times a day on average 40 min holding to speak with this department. i even went and stood in a line for 2 hours at a branch just to get told they cant help.

you have added insurance to my vehicle yet i have insurance and have send the proof of this twice i have had this car for 2 years and now you add your overpriced insurance without even calling me and with no notice. i am so glad i have closed all my accounts with standard bank. i am so disappointed in the bank you have become from a first class bank to utter ******* in less than 10 years.

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Replies (3)
Standard Bank
Standard Bank's reply29 Jun 2020, 11:50
Official
Hello Hendrick

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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HC
Hendrik C's update01 Jul 2020, 14:05
Reviewer Update
no one has called me yet. i am so glad i have closed all accounts with standard bank.
Standard Bank
Standard Bank's reply10 Jul 2020, 14:39
Official
Dear Hendrik

Thank you for your comments.

This matter has been resolved, please refer to feedback sent to you on email.

Kind regards 
Complaint Resolution Centre 
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