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Hos U

1 reviews | Active since Jul 2017

09 Apr 2019, 08:59

Time to move over to the competition?

I wish I could give a lower rating, but seems one star is the lowest available.

Having been with Standard Bank for 30+ years, the day have arrived that I seek a service provider that is willing to provide a service. Recently I discovered that my current account do not have the rebate option active, even though I have ~R100K in my account for the past few months. I accept this is my fault, as I should have checked (even though I believe a simple courtesy call from my "Personal Banker" advising me of this option, would have been the way to go ). So end of February 2019, I request my "Personal Banker" to change the my account accordingly. I receive a follow up phone call from her, confirming that my account has been updated to reflect the rebate option.

As I noticed no rebate payment into my account, I follow this up with an E-mail to my "Personal Banker" on 03 April 2019. To date, I have received no response and elected to contact Standard Bank telephonically. Guess what ............ Standard Bank claims my account has NOT been updated to reflect the rebate option.

Seriously ***????

0
Replies (2)
Standard Bank
Standard Bank's reply09 Apr 2019, 12:46
Official
 Hi Hos

Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
*** 
HU
Hos U's update11 Apr 2019, 08:29
Reviewer Update
Sadly it appears that Standard Bank refuses to communicate with its clients. I E-mailed the Customer Support Dept in mid February and was informed that I need to contact my Prestige Banker. I E-mailed my Prestige Banker and received confirmation from her a few days later that my account was updated to reflect the rebate option. The next month I noticed that I am not receiving the rebate and E-mailed my Prestige Banker . . . . . no response. I then tried to call her a number of times . . . . . no answer (I have no idea why I pay for this "Prestige" service as it is non-existent. I again contact the Client Support Department and am told that my concerns will be taken up with my Prestige Banker and I should receive a reply soon - LOL still no response from Standard Bank. I then log it on Hello Peter with the automated response that a Consultant will contact me . . . . . . and still no response. Thank you Standard Bank, I finally do get the message . . . . . . . my business is not required. I shall thus proceed with migrating my business to a Bank that is interested in communicating with its clients. Thanks for the ~35 years of service, but I need to move on - wishing you all of the best with your current method of doing business (if I did not know better, I would have said Standard Bank is a State Owned Enterprise). Kind regards