Time to move on.

During last year I needed to collect a new atm card as my current card was due to expire. Collected card and only needed to use about a month later. went to atm and card not working, perhaps a pin problem. I had left people in the car and the temperatures outside was deep into the 30s. I realised I had a problem, popped into the branch and asked the lady at reception if she could please just have the pin reset. I could really not sit in the queue and wait. She ignored my request and told me to go and sit. Now I already know this is another hour waiting which I was not prepared to do. Long story short I called a few days later and closed my current account and had every intention of moving my money market to another bank, together with my husbands accounts. We decided to leave my investment at sbsa hoping I was perhaps just overreacting due to frustration. Well the story continues....

Called online banking 17 Jan as I wanted to move my banking app from one cell to another. After calling numerous times and eventually getting someone to help me he deactivated the old cell phone banking and in trying to open on another cell, we kept getting error messages. He said phone back in an hour as they have a system problem. Tried calling later but cannot get through. In the mean time I now have no banking app as the working one deactivated. Eventually on 19th of January went into a branch and after 2 hours and 30 minutes with the consultant hanging on the phone, still nothing works. A call was logged with IT and due date is 31 January which is today. I have no hope in anyone contacting me. I have been in contact with the consutlant and was told to do my business on the atm. not gonna happen as I live 25km from my nearest point.