Time to move away from Standard Bank

On Monday I phoned Standard Bank to open a savings account (I already have a cheque, bond and credit card with them). Kutlwano - C724636 promised me that someone would phone me before the end of Wednesday to get this account opened. No-one phoned. I called the call centre today and I was told by Kevin that I would have to wait another 48 hours! Not acceptable. I was then put through to the CEO's complaint office and I was promised faithfully by Mbuli that she would phone Roshnie Morgon and instruct her to call me before 10am, as this is now getting urgent. It is now almost 11h00 and no-one has bothered to phone. Time to move my banking to a bank that actually looks after their customers. Standard Bank could not give a damn - the call centre is useless and even the managers don't bother... and this is for more business! Pathetic! After being with Standard Bank for almost 30 years this is what I get back... time to move on...