MH
Mark H

1 reviews | Active since Jul 2016

18 Oct 2022, 09:16

Time to close my account

Over the past 4 years I have had nothing but problems with Standard Bank. From them blocking me twice within 6 months for suspected ***** on my own account and taking well over a day to my internet banking not working to their website continuously changing layout.

The latest is that I can no longer transact from the PC that I always use because "Your request could not be processed at the moment. To continue with this action, you'll need to link your device to your profile on the app. For assistance, call ***or +***3 (international customers)."

I don't want to use banking apps because it throws me wide open for real *****. I work in IT. I know how it works. I am not interested in the latest buzzwords. I don't want to sit for hours with your clueless call centre.

I want to transact!

0
Replies (1)
Standard Bank
Standard Bank's reply18 Oct 2022, 09:25
Official
Good Day Mark

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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