Time leave Standard Bank???

I am a victim of ***** at Standard Bank. On Tuesday morning 02/07/2024 I noted ***** on my account and stopped my card on the App. It me over 3 hours to speak to someone. I logged ***** case and was provided with a case number. I submitted an affidavit as requested. New card ordered on the App. This morning 04/07/2024 another slew of *****ulent transactions on my account all reflecting the new card number as per the app. I do not have the new card in my possession. Stopped that card as well. Have not ordered a new card. Additional ***** ticket logged on the App. Been trying to get hold of the bank for over two and half hours, calls get cut. Currently holding for more than 35 minutes. What's going on Standard Bank?