Time frame to finalised my request & attitude

I app**** for Respread/Extension on my car payments on 16/03/2015, from that time I've been communicating through emails and telephone with Standard bank call centre, <br> <br> 1. I was asked to visit nearest Std Bank update my details....I did.<br> 2. Following up, I was asked to do the same thing - update my details...which I did again.<br> 3. Following up I was told I did't specify on my app for how many months do i want the extention, I dropped an email, specifying 6 months and requesting my arrears to be spread over that peiod as well.<br> 4. Follow up, I was asked the same question on point 3, I fowarded the same email to the second person.<br> 5. Following up had to repeat step 3 & 4 again, I send an email to a different person this time. Towards the end of July I callled, I was told my request was approved, I'll be fowarded a final agreement doc to sign, which they did, I signed and returned. I inquired if I can now pay the new instalment at the end of July, it was agreed, I paid on 28/07/2015. Today I got a call from one consultant saying I am in arrears, I told him about the arrangement I have made, he told me the arrangement has been done \what more do I want"";2;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;311260;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/08/12 11:04;15/08/12 9:10;Rip-off by mtn insurance;8,70E+12;Michelle;***;My name is Chuma Tsotsi and I have a top-up contract with MTN for my Iphone 5s (expiring in December 2015). At inception of the contract, I took insurance with MTN insurance in case of *****/damage. I submitted a claim for damages on my phone on 01 July 2015 and I received an acknowledgement email same day. In the email, they advised me that their turnaround time is 5 days due to temporal issues within MTN. <br> <br> I received another email on the same day that someone would collect my phone and since then I have not heard from MTN. I reported this matter on hello peter and I received a response on 23 July 2015 from a \Michelle\"" promising to attend to my matter however they have not done anything.<br> <br> When I call the service provider"