Time consuming exercise of tug of war with Standard Bank

Once again standard bank continues to lower its standards of services, for past 2 days I've written emails regarding not bring able to view my credit score on my mobile app my credit score has Supposedly 'dissapeared' but in standard bank legal terms ' not yet available' how do you go from having a relatively good credit score a week ago to having a zero credit score. Very dissapointing to say the least that standard bank continues to profit of breaching terms of services they should render, while customers should get the short end of the stick.