****tiest branch service

<p>I had be to the branch to withdraw funds and had to stand in a queue for almost 45min where they only had two people working in the tele with 3 windows. Once I had gotten to the window I was told to bring my latest proof or residence, why this was not communicated via SMS notification as soon as I had or needed to update my information. I had to make two trips just to get the funds I needed from the bank which is rightfully mine. Then as soon as I got back to the branch I needed to wait again for another ****ing 40min to update the info then only I could withdraw the funds. I mean I shouldn't have to struggle with my bank to get MY money. Super disappointed even switching banks after more then 15years this is the treatment I get. ****ing ridiculous </p>