Three Weeks for a credtid card!

I am dissapointed with the service. I app**** for a credit card three weeks ago. I then received a call to confirm that I do qualify, I was told the amount and assisted to comolete the application over the phone. I was then told to send through some documentation via email which I did. It has been quite ever since then, I have phoned three times and each time I am told that Standard Bank themselves do not have details of my application, my application is apparently with thier martkeing agency, no one has direct contact with this agency so we just need to wait until they send through an update. Three weeks later the answer is still the same from Standard Bank.