SM
Sabata M
1 reviews | Active since Nov 2019
10 Nov 2025, 14:12
Three transactions instead of one
Standard bank disappointed me.Last Week Friday morning the7thof November 2025,i poured petrol using my savings card.First attempt I couldn't get the pin right but transaction went through,how?I don't know.Second attempt with the correct pin it declined and said duplicate transaction,thirty time it was approved by merchant.when I chech my balance on app,three transactions went through instead of one and the service station has confirmed that they had the same problem with standard bank clients.their system is pathetic and will not recommend their business to anyone including my family
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Standard Bank's replyOfficial
10 Nov 2025, 14:27Dear Sabata,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Nov 2025, 14:27
Official
Dear Sabata,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***