SP
Sam P

1 reviews | Active since Jul 2014

13 Mar 2015, 17:36

Threatening FICA text messages after complying

After having received the first set of rude, threatening text messages telling me my account is not FICA compliant, I went to Randburg branch this week to ensure ALL my accounts (personal and business) are FICA compliant. So today I receive another one of those rude messages. What am I to think? How many times do I need to waste time sitting in your customer lack-of-service queues before you manage to update my accounts? After being a Standard Bank customer for just about 20 years, I feel motivated to close all my accounts, business and personal.

0
Replies (1)
Standard Bank
Standard Bank's reply17 Mar 2015, 07:23
Official
Hello s.duplessis,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***