Thousands of dollars and pounds MISSING and ZERO balance. Ridiculous.

I use Standard Bank's offs**** banking service based in the Isle of Man. I recently logged into my Standard Bank mobile app and noticed that both my USD and GBP accounts had balances of ZERO. Previously both these accounts had balances of a few thousand each and there have been no purchases, so it's impossible for them to be ZERO.

I contacted support, which responded a day later. Emily confirmed that there was an error and they would fix it. Another day passes, still no money. I contact them again and ask for an update - I'm told they're looking into it. Another day passes and I still have ZERO balance and no access to money. I need to make payments and am stranded.

I wholly understand that banks make errors and this is fine, but how can I be expected to wait around for days and days with no money while they investigate. This is not banking - this is absolutely ridiculous.

I do hope that someone at Standard Bank cares enough to get this fixed.