Thousands deducted for a loan I didnt open!!!

As it seems Standard Bank don't respond unless you take complaint to social media, here we go AGAIN! <br> I recently found out I had a loan account I specifically said I DON'T want. I have now had over R3000 deducted from my account for this loan I didn't ask for! <br> I cannot get hold of anyone at the bank. I end up being put through to call centre, who say they will forward on message, and I'm still waiting! As it took my \prestige banker"about 3 months to respond to me (only after I HelloPeter'ed him!) I'm not very confident.<br> I want contact details of branch manager Alison"