Thoroughly dissatisfied and unhappy

I have lost faith in Standard Bank after the latest in a series of disappointments.

After making an ATM deposit outside the Maponya Mall Branch, I realised that I pressed "no receipt" by mistake and went inside the branch to see if I could get any proof of that transaction. I walked in and greeted Palesa, the customer service representative, who barely looked me in the eye or welcomed me the way a client should be welcomed. I proceeded to tell her my problem, she verified the details of my transaction and she asked me to fill out a deposit slip with those same details. Not to make this a personal attack, but she didn't seem to show much enthusiasm towards anything else happening in the branch. At the end, she stamps the customer copy, hands it to me and says sternly in Sesotho: "We don't do this. Next time, read the screen carefully and make sure you choose the correct options to avoid making this mistake again". It's not so much the instruction that I had a problem with, but rather her tone, as if she were suggesting that I'm completely clueless about ATM deposits or that I cannot read.

Additionally, I have been waiting to receive my replacement Gold Cheque card since November 2017. I have made a number of enquiries and visits to the branch, never mind blasts on Twitter, but I still have nothing (except for the basic blue debit/shopping card). This is also not the first time I've had to wait for Standard Bank to deliver a card successfully the first time around, as I had a similar experience with the Chilli Lane branch in 2015, whose manager personally phoned me to frantically ask why I chose to make a complaint on Hello Peter instead of speaking to her.

I do not require Standard Bank to take any action regarding the above issues, as I will be moving my business to another bank. This is simply a a statement corroborating Nielsen's January 2017 research data showing that Standard Bank ranked 4th out of the Big 5 banks in terms of the number of people who use it as their primary bank.