FM
Faith M
1 reviews | Active since Sept 2019
28 Aug 2023, 16:51
This matter needs to be resolved
I’ve been trying to solve an issue regarding my VAF account and, with no help from @standardbank, all I’m getting are free promises about them getting back to me or solving my case but, with no success. I’m tired cause I’ve paid and I’ve proof of payment which I emailed it to them but, they’re still calling/emailing me and, telling me that I’m behind with my payment.
I want them to do their job before I take other actions cause their really messing up my credit!!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Aug 2023, 16:56Dear Faith
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply28 Aug 2023, 16:56
Official
Dear Faith
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
FM
Faith M's updateReviewer Update
28 Aug 2023, 17:12That’s what you’ve been promising me all along, I’m tired really. It’s either this matter is resolved or I’m taking ******* actions cause I can’t be dealing with emails and, or phone calls from you guys telling me that I’ve an outstanding amount of which I’ve paid and, been sending you proof of payment but, you’re still busy calling me everyday and, distracting me from my work responsibilities and, I hate it!!! Y’all must just do y’all jobs!!
And, if anything happens to my unborn baby because of the stress you’re putting me through, I’ll sue the heck out of you!!
And, if anything happens to my unborn baby because of the stress you’re putting me through, I’ll sue the heck out of you!!
FM
Faith M's update28 Aug 2023, 17:12
Reviewer Update
That’s what you’ve been promising me all along, I’m tired really. It’s either this matter is resolved or I’m taking ******* actions cause I can’t be dealing with emails and, or phone calls from you guys telling me that I’ve an outstanding amount of which I’ve paid and, been sending you proof of payment but, you’re still busy calling me everyday and, distracting me from my work responsibilities and, I hate it!!! Y’all must just do y’all jobs!!
And, if anything happens to my unborn baby because of the stress you’re putting me through, I’ll sue the heck out of you!!
And, if anything happens to my unborn baby because of the stress you’re putting me through, I’ll sue the heck out of you!!
Standard Bank's replyOfficial
28 Aug 2023, 17:22Dear Faith
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2023, 17:22
Official
Dear Faith
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
FM
Faith M's updateReviewer Update
29 Aug 2023, 19:18I would like to recommend my Banker for the job well done, she fought for me and, help rectify the situation/issue with my VAF account. I’m happy with her good work and, I can say…. The issue is solved now🤗
FM
Faith M's update29 Aug 2023, 19:18
Reviewer Update
I would like to recommend my Banker for the job well done, she fought for me and, help rectify the situation/issue with my VAF account. I’m happy with her good work and, I can say…. The issue is solved now🤗
Standard Bank's replyOfficial
30 Aug 2023, 07:32Hi Faith
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Aug 2023, 07:32
Official
Hi Faith
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***