This is the second month that Standard bank hasn’t collected their monthly instalment

This is the second month that Standard bank hasn’t collected their monthly instalment. They collect random amounts (this month R31.68) and then follow up with sms’s request payments for overdue accounts. Last month I had to call them at least once a work so that they could process a forced debit and was informed that there were technical issues on their side which is why the debit didn’t go off on the agreed debit order date. I’m now having the same issue and they keep sending sms’s threatening to hand me over to their debt collectors when the issue is on their side. What’s the point of agreeing to monthly debit order payments if they aren’t going to collect?! As a customer who’s never defaulted on a single payment this is really frustrating to have to deal with on a monthly basis. Having to waste airtime on hold at call centres just to repeat the same conversation every week. Really disappointing!