This is pathetic service at its best

I had to uninstall my Standard bank mobile app today as it would not open. After I re-installed it, the app wanted me to reset my password. I put in my cheque card number as well as pin, but it kept telling me that the information is incorrect. I phoned the Standard bank customer care line for assistance. First off I was told that she was experienced issues with her connection. Then I was told that my cheque card was not linked to my internet banking, really! Then I was told that my credit card was actually the card linked to my internet banking, really! She could not get my internet banking to work and told me that she would phone me back to give me a reference number for an escallation. She phoned me back, but this time I was told that the turn-around time was the 5th of May!!!!!!! She told me that I have a prestige banker and that I should phone her to transfer money for me and pay my accounts. I have NEVER heard such bull in my life. My internet banking had been working until yesterday with my login and password, how can it all of a sudden change, except if somebody at Standard bank did the change? I pay monthly for the internet banking, why do I have to wait for more than a month to have it sorted? Is their nobody at Standard bank capable of fixing such an issue?