This is now my fourth formal complaint about the same ongoing issue with my Revolving Credit Plan

This is now my fourth formal complaint about the same ongoing issue with my Revolving Credit Plan (RCP) — and unfortunately, the problem continues despite seven months of trying to resolve it.

📅 What’s Happened So Far:

17 May: First report — debit order didn’t run. I was told it had been “reloaded,” but I had to pay manually.

11 June: Written confirmation that the debit order would now run from my ABSA account, and that my Prestige account was closed.

18 June: Debit still didn’t go off. My RCP account disappeared from both internet and mobile banking, leaving me unable to pay manually without workarounds.

24 June: Made a second manual payment of R7,500 to keep the account current.

15 July: I was assured the debit would now run from my ABSA account. It failed again. The system tried to debit from a random source, resulting in a returned unpaid debit.

16 July: Another manual payment made to protect my credit record.

15 August: Yet again, another manual payment had to be made by myself to ensure my credit record is not affected by the negligence of Standard Bank.

❗ How is this still not fixed? How can a simple administrative change take seven months, four complaints, and multiple payments — with still no solution in place?

🛠️ What I Expect:

Immediate confirmation that the debit order is correctly set up going forward

Written assurance that my credit record remains unaffected

Someone at Standard Bank to finally take responsibility and resolve this once and for all

Despite all the inconvenience, I’ve gone above and beyond to protect my credit score. But why should the customer be the one cleaning up the bank’s errors every month?