This is not how to win clients

On the 4th of September 2023 I went to the Boksburg branch at k90 mall to exhange my US dollars to ZAR I was told i need to open a account to do that so firstly i felt bul**** into opening an account with them then i was told how bad Capitec Bank is (my current bank) and that i should move everything to them. I got a debit card from them with a pre loaded pin that i needed to change at a standard bank atm. So a week later i go to a atm to do this put the pre loaded pin then my new pin twice tried to draw money and was told pin incorect inserted my card again just to find out my card was now suddenly blocked for too many attempts. Called the card division and a rude agent told me theres nothing he can do to solve this i need to go into the branch. Even though i explained to him that i started a new job and is unable to take off for this he just said well you need to go in. Standard bank i just want to say this is not how you gonna win customers by bad mouthing other banks and then not even able to assist clients to