SC
Sandra C
1 reviews | Active since Sept 2018
24 Jul 2025, 15:45
This is not a bank
How difficult can it be to get an IT3 certificate for a three year old certificate that does not show online? I phoned four times. I got NOWHERE. I had to start the whole procedure again. There was ZERO accountability. What I find scary is that human beings at Standard Bank are apparently trained to act like unhelpful machines (often with attitude and lack of empathy) and the AI that I increasingly work with, sounds and feels more human. Go figure.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jul 2025, 15:59Dear Sarah
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 15:59
Official
Dear Sarah
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize' for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
SC
Sandra C's updateReviewer Update
24 Jul 2025, 16:57It's unresolved and this response serves no purpose.
SC
Sandra C's update24 Jul 2025, 16:57
Reviewer Update
It's unresolved and this response serves no purpose.
Standard Bank's replyOfficial
24 Jul 2025, 17:05Good day Sarah,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 17:05
Official
Good day Sarah,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***