TK
Tashmeen K

1 reviews | Active since Sept 2013

03 Sept 2019, 11:39

This is HARASSMENT

So I just googled "standard bank ***** department" and a review appeared on HelloPeter from a gentleman who actually did experience ********** activity on his card and which took Standard Bank forever to help him. I'm pretty much on the opposite end of the spectrum and I have to say, Standard Bank's days in my life are numbered. For some f***ing reason, I keep getting calls and messages (at least once or twice a month) from this f***ing department asking me to verify if transactions that I actually did make are valid or "genuine". For f***'s sake Standard Bank, I will tell you when I have a problem, you don't tell me when you think there is a problem. I'm so frustrated with you guys right now that I am really just going to move to FNB. Enough is enough, I am an erratic spender and I work ****** hard for my money so I do not need you to tell me how to spend it or flag me down every damn time you feel there is something wrong. I don't care which idiot or computer is so closely watching my account to pick up every ****** thing all the damn time, just stop it now! I have never asked for this service nor do I want it and I don't need your "protection", it's a nuisance, ****** annoying and very inconvenient. I don't know which idiot came up with this brightspark idea but clearly something has gone wrong if I can't make a ****** PayPal transaction for less than R50 without receiving your annoying messages. Just stop it now!!!! Leave me and my account alone. I'm not some brain dead sop who isn't aware of the big bad world, I'm a tech-savvy person who has the knowledge to protect my own ****** banking profile with sophisticated passwords. Don't treat me like a damn 2 year old that gets caught up with this **** or that. It has never happened to me and it never will because I am smarter than that. I know not to click on links, I know how to check where an email actually came from, I know how to secure my damn finances. In the last 4 months, you have probably flagged me down 6 or 7 times. Once at 20:30pm, I received a call from your annoying automated line asking me to press 1 to verify my name, ID number, and so on. I've literally had an account with you people since I was 2 years old, which means I have been with you for 27 years. Get your **** together and stop making transacting a pain in the a** for me.

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Replies (2)
Standard Bank
Standard Bank's reply03 Sept 2019, 11:41
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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TK
Tashmeen K's update03 Sept 2019, 11:43
Reviewer Update
Really Standard Bank? A sh***y automated reply just for the sake of saying you responded within minutes. What b***s**t really.