This is APPALLING Standard Bank am soooo fedup

A week ago I was advised that accordingly to records, I had a credit card balance of over a R1000 owing to standard bank. Therefore I could not get a home loan from a certain bank because my credit card is 8 months in arrears.<br> I was shocked because I settled and closed this account over 2years ago.<br> I then called standard bank legal department spoke to a consultant Alex (surname withheld) who was going to escalate this to his manger Cathy(surname withheld).<br> To this day a week later none of the 2 have bothered to call back and address the issue that I raised.<br> I logged a call with complaints as well that very day ref *** . I was told a consultant would get back to me within a day or so but to this day no one has bothered to contact me. What's even more disturbing is I received a sms saying my request is resolved and closed? <br> I want to know from Standard bank how do you move customers forwards if:<br> 1. Records show that I still have a credit card that I paid and closed over 2 years ago?<br> 2. I call spend over 35mins on the phone with a consultant using my airtime, who tells me there are no managers to attend to my call, but assures me that Cathy will be in contact ASAP. I eve