This employee kept me from changing banks

At Standard Bank (Mall of Africa) today I was helped by an incredible employee named Sumendran. Not only did he fix a problem on my online banking that has taken years and (4 separate visits to branches) to rectify, but he was quickly able to identify the source of the problem where other assistants had not. He managed to help me and many others simultaneously, directing the influx of new customers as well as alleviating pressure at the help desks. I am so impressed. If this gentleman is not already a member of management, he should be!